Returns & Refund Policy
If you shop for coffee machine spare parts from us, we want you to be confident in your purchase. Please read our returns and refunds policy carefully before ordering.
Returns Eligibility
- A product can be returned within 30 days (01 month) from the date of delivery.
- Items must be returned in their original condition, unused, and not damaged.
- Refunds for coffee machine spare parts in the UK will only be processed after inspection of the returned product.
Restocking Charges
- A 25% restocking fee will apply where the correct coffee machine spare part has been supplied and is returned undamaged.
- Returns for non-faulty coffee machine spare parts subject to the restocking fee must be made within 14 days of purchase.
Damaged or Faulty Items
- Any damaged or faulty coffee machine spare parts must be reported within 3 days of delivery.
- Please provide clear images when reporting faults.
Non-Refundable Costs
- Shipping and carriage fees are non-refundable for all returned items.
Products That Cannot Be Returned
The following coffee machine spare parts are non-returnable and non-refundable:
- Electrical parts (PCBs, touch panels, and electronic components)
- Special order items (processed only after verbal confirmation)
- Wearable parts such as group seals
- Parts removed from service kits or assemblies unless the complete kit is returned
- Group solenoids (leakage due to scale is not refundable)
How to Initiate a Return
To return your coffee machine spare parts in UK,Fill out our Contact Us form and attach clear photos of the item OR Email us directly at [email protected]
Please notify us within 30 days for eligible returns. Return shipping costs must be paid by the customer.Thank you for choosing us to shop online coffee machine spare parts in the UK.
