You Need Help?
1. What is a “special item” and how long does it take to arrive?
A special item refers to rare or unique coffee machine spare parts that are not part of our regular stock. Delivery times vary depending on supplier availability, but most special orders arrive within 3–4 weeks.
2. Can you source a coffee machine part that is not listed on your website?
Yes! If you need espresso machine parts or coffee grinder spares that are not shown on our website, contact us at [email protected]. Our team will try to source the part for you directly from our suppliers. Or you can also go to our Can’t find your part? page.
3. Do you offer discounts on bulk orders of coffee machine parts?
Absolutely. We provide bulk order discounts for cafes, restaurants, and resellers. For pricing and minimum order quantities, please reach out to [email protected]
4. Do you repair coffee machines or recommend service technicians?
We do not provide repair services, and we currently cannot recommend individual technicians. However, we stock a wide range of replacement coffee machine parts to help technicians and businesses complete repairs effectively. We can provide support related to suitable parts.
5. What is the process for returning spare parts?
Please visit our Returns policy page.
6. Do you charge VAT on international orders?
No VAT is charged on the international shipping of coffee machine spare parts. However, you may be responsible for import duties or taxes set by your country’s customs office.
7. What payment methods do you accept?
We accept all major credit/debit cards and PayPal for secure payments.
8. How do I contact customer support?
Our customer service team can be reached via:
- Contact us/Can’t find your part form
- Email: [email protected]
- We currenty do not provide any phone support.
9. How do I track my order?
Once your order is dispatched, you’ll receive a tracking number to monitor your shipment in real time via email.
10. Do you supply both genuine and compatible coffee machine spare parts?
Yes. We stock both OEM genuine parts and compatible spare parts for popular coffee machine brands, giving you flexibility in price and performance. It depends on your requirement.
11. Which brands of coffee machine parts do you supply?
We supply spare parts for leading brands such as La Marzocco, Gaggia, Rancilio, Jura, Sage, Nuova Simonelli, Faema, and many more.
12. Do you ship coffee machine spare parts internationally?
Yes. We offer worldwide shipping on all espresso machine spares and coffee grinder parts, ensuring fast and reliable delivery across the UK, Europe, and beyond.
13. How do I know which coffee machine part I need?
If you’re unsure which espresso spare part fits your machine, contact us with your machine’s brand and model number. Our team will help identify the correct part.
14. Do you sell coffee grinder spare parts as well?
Yes, we stock a wide range of coffee grinder spares including burrs, grinder blades, motors, hoppers, and seals.
15. Can I get advice before buying spare parts?
Of course. Our team is available to provide free technical advice on selecting the right part for your machine
